hbaej Privacy Policy
How your personal information is collected, used, and protected — hbaej's full privacy policy is set out in detail here.
1 Introduction
hbaej ("we", "our", "platform") is a trusted online gaming and sportsbook platform in Bangladesh. We take the privacy of our users very seriously. This privacy policy will explain how hbaej collects your personal information, what it is used for, and how it is stored and protected.
By using hbaej's website or services, you are considered to have accepted the terms set out in this privacy policy. If you do not agree with any term, please refrain from using our services. This policy applies alongside our Terms and Conditions and Responsible Gaming policy.
2 What Information We Collect
hbaej may collect various types of information to operate its services. A detailed description of that information is provided below.
Personally Identifiable Information
- Full name and date of birth
- Valid identity document number (NID / Passport)
- Email address
- Residential address
- Payment account details (bKash, Nagad, Rocket number)
Activity-Related Information
- Login time and device information
- Game play history and betting records
- Deposit and withdrawal transactions
- Bonus and promotion usage details
- Customer service contact history
Technical Information
- IP address and browser information
- Operating system and device type
- Cookies and session data
- Browsing patterns on the site
- Referral source and click data
Identity Verification Information
- Photo or scan of a government-issued identity document
- Selfie or photo verification
- Proof of address documents
- Proof of ownership of payment method
3 Purpose of Using Information
hbaej uses collected information only for specific and lawful purposes. We never sell your information to third parties.
Account Management and Verification
We use your personal information to register new accounts, complete identity verification (KYC), and ensure account security. This helps prevent fraud and unauthorized account use.
Transaction Processing
Your payment-related information is needed to complete deposit and withdrawal transactions via bKash, Nagad, or Rocket. We ensure that every transaction is completed securely and correctly.
Providing Customer Support
Our 24/7 live chat support team uses your account-related information to communicate with you effectively and resolve issues quickly. This helps us provide you with better service.
Service Improvement and Personalization
By analyzing your gaming preferences and browsing patterns, we make your experience more relevant. This allows us to offer you bonus offers and game recommendations suited to you.
Fulfilling Legal Obligations
We store and analyze the necessary information to meet legal obligations around anti-money laundering (AML), counter-terrorism financing, and responsible gaming. This process protects the interests of all users.
4 Cookie Policy
hbaej's website uses cookies to function properly and to improve your browsing experience. Cookies are small data files stored in your browser.
Essential Cookies
These cookies are essential for maintaining login sessions, security verification, and the core functionality of the website. They cannot be turned off.
Analytics Cookies
Used to collect statistics on site usage. This information helps us improve our services. The site will work even if these cookies are not enabled.
Preference Cookies
Used to remember your language preference and site settings. These make your next visit more convenient.
Cookie Controls
You can manage or delete cookies at any time through your browser settings. However, disabling essential cookies may affect some site functionality. For more information, see your browser's help section or contact our support team.
5 Sharing Information with Third Parties
hbaej may share information with trusted third parties in limited and lawful circumstances. We never sell or transfer your information for commercial purposes.
Payment Processors
Information necessary to complete transactions via bKash, Nagad, and Rocket is shared with these payment processors. These third parties are governed by their own privacy policies and may use the information only for the purpose of completing transactions.
Game Providers
Game providers including Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe may receive limited information necessary for operating games. This information is used solely to deliver gaming services.
Disclosure Under Legal Obligation
We may be required to disclose necessary information to fulfill legal obligations at the direction of competent authorities or courts. In such cases, only the minimum necessary information will be provided.
Identity Verification Services
Necessary documents may be shared with trusted identity verification services to complete the KYC (Know Your Customer) process. These services comply with strict data protection standards.
6 Data Protection Measures
hbaej uses industry-standard technology and processes to protect your information. Our security measures are kept up to date at all times.
SSL Encryption
All data transfers between your browser and our servers are protected by SSL/TLS encryption technology. This ensures that third parties cannot read or alter your information.
Secure Data Storage
Your information is stored in encrypted databases and only authorized staff can access the information they need. Regular security audits are conducted.
Two-Factor Authentication
We offer two-factor authentication (2FA) capability for additional account security. This protects your account from unauthorized access.
Staff Access Controls
hbaej staff can only access the information necessary to carry out their duties. All staff data access is strictly logged and monitored.
7 Your Data Rights
You have certain fundamental rights regarding your personal information. hbaej respects these rights and is committed to fulfilling them.
Right to Access
You may request to view any information hbaej holds about you. Upon receiving your request, we will provide the necessary information within a reasonable time.
Right to Rectification
If the information stored about you is inaccurate or incomplete, you may request that it be corrected. After proper verification, we will update the information.
Right to Erasure
In certain circumstances you may request that your personal information be deleted. However, where there are legal obligations, we may need to retain some information for a specified period.
Right to Object to Processing
You may object at any time to the use of your information for marketing or profiling purposes. Upon receiving your objection, we will stop the relevant processing.
Right to Data Portability
You may request your information in a structured, machine-readable format. This will be provided where technically possible.
To exercise any of the rights mentioned above, contact us via live chat or send a message to the email address listed below. After verifying your identity, we will respond as quickly as possible.
8 Data Retention Period
Retention Policy
hbaej retains your personal information only for as long as necessary to fulfill the purpose for which it was collected, or as required to meet legal obligations.
Account Information
Information for active accounts is retained for the duration of the account. After an account is closed, necessary information is kept for a specified period in accordance with legal requirements.
Transaction Records
Financial transaction records are retained for an extended period in accordance with legal requirements. This is part of complying with anti-money laundering and financial regulations.
Identity Documents
Identity documents submitted for KYC purposes are retained in compliance with legal obligations. These documents are kept with the highest level of security.
Support Communications
Records of customer service communications are retained for the purpose of improving service quality and resolving disputes.
9 Protection of Minors' Information
Policy of Not Collecting Information from Those Under 21
hbaej provides services only to persons aged 21 or older. We do not knowingly collect information from any minor. Age verification is in place during the registration process.
If you believe that information about a minor has been inadvertently collected by us, please contact us immediately. Such information will be deleted from our system as quickly as possible.
10 Changes to the Privacy Policy
Policy Update Process
hbaej may amend or update this privacy policy from time to time. When significant changes are made, we will note the update date on this page and will endeavor to notify users where possible.
If you continue to use our services after a policy change, it will be assumed that you have agreed to the updated policy. We therefore recommend visiting this page from time to time.
Related Policies
Alongside this privacy policy, we encourage you to read our other policies. These policies complement one another and together form hbaej's complete legal framework:
- Terms and Conditions — Overall terms for using the service
- Responsible Gaming Policy — Guidelines on safe and responsible gaming
- About Us — Introduction to the hbaej platform
Privacy Contact
If you have any questions or concerns about this privacy policy, or if you wish to exercise your data rights, please contact us.
Live Chat: 24/7 support available in Bengali
Email: [email protected]