Safe and Responsible Gaming

hbaej's commitment to responsible gaming

hbaej believes that gaming should always be a source of enjoyment. Following our responsible gaming guidelines will ensure you have a safe and enjoyable experience.

For ages 21 and above only

To open an account and play on the hbaej platform, you must be at least 21 years old. Keeping minors safe from gaming is our highest priority. We may request necessary documents for age verification. If you suspect a minor is using your account, contact our 24/7 live chat support immediately.

Key benefits of responsible gaming

Set a deposit limit

Decide for yourself the maximum amount you can deposit per day, per week, or per month. Once set, the limit can be lowered immediately, but increasing it requires a waiting period — so you do not make decisions on impulse.

Cooling-off break

When you feel you need a break, take a temporary pause from 24 hours to 90 days. During this time you will not be able to log in to your account or place bets. Access is automatically restored once the period ends.

Self-exclusion

If you feel gaming is having a negative impact on your life, choose long-term self-exclusion. Activating this option will completely close your account for the selected period and no promotional communications will be sent to you.

Session time limit

Decide in advance how long you will play in one session. When the set time is up, the system will alert you and automatically log you out if needed. Keeping track of your time helps keep gaming balanced and enjoyable.

Loss limit

If you do not want to continue playing after losing more than a certain amount, set a loss limit. This feature helps you stay within your budget and avoid financial stress. It is an effective tool for responsible budget planning.

24/7 Bangla Support

For any questions or concerns about responsible gaming, our support team is available in Bengali 24 hours a day, 7 days a week via live chat. Our goal is to help with empathy and without judgment.

What is responsible gaming and why does it matter?

Responsible gaming is a mindset and habit where gaming is seen as a source of entertainment — not as an alternative livelihood or a solution to financial problems. hbaej believes that with the right mindset, gaming can be completely safe and enjoyable.

Millions of people in Bangladesh enjoy online gaming. However, for a small number, excessive gaming can cause problems. That is why hbaej provides multiple responsible gaming tools on its platform, so every player can set their own limits.

Remember: there is no guarantee of winning in gaming and placing larger bets to recover lost money is never the right decision. Set a clear budget before each gaming session and stay within that limit.

21+

Age restriction hbaej services are for ages 21 and above only

Core principles of healthy gaming

Gaming is for entertainment only — not as a source of income
Only bet money that you can afford to lose without it affecting your daily life
Do not place more bets to recover money you have lost
Maintain balance with family, friends, and work
Do not play while drinking alcohol or when you are tired
If gaming becomes your only way to relieve stress, seek help

Warning signs — when should you seek help?

If you or someone you know shows the following signs, you should act quickly. Getting help in time makes it possible to keep the situation under control.

Financial problems

You are borrowing money for gaming, leaving bills unpaid, or cutting back on essential household expenses.

Loss of control

You want to stop but cannot, or you repeatedly spend more time and money than you intended.

Relationship problems

Family or friends are expressing concern about your gaming, or you are lying to hide your gaming.

Emotional distress

You feel restless, angry, or depressed when you cannot play. Gaming is becoming a way to escape stress.

Impact on work and studies

Gaming is making it difficult to focus on work or studies, or you are missing the office or school.

Chasing losses

After a loss, you are placing larger bets with an "I will win this time" mindset — which is a common and dangerous pattern of problem gambling.

How to use protection tools

Log in to your account

First, log in to your hbaej account and go to the "Account Settings" or "Responsible Gaming" section. You will find all protection tools together there.

Set your budget

Decide in advance the maximum amount you will deposit per day or per week. Once this limit is set, it takes effect immediately and keeps your budget protected.

Set a session time

Decide how long you will play in one session. When the time is up, the system will send an alert. Taking regular breaks is an important part of healthy gaming habits.

Activate a break or exclusion

If you feel you need a rest, choose the cooling-off or self-exclusion option. It is easy to activate and takes effect immediately.

Contact live chat for help

For any issue, our 24/7 Bengali live chat support team is here for you. Ask for help directly — no judgment, just solutions.

Assess yourself

Ask yourself the following questions. If most answers are "Yes", please speak with our support team.

Question	Yes	No
Do you often spend more than your budget on gaming?
After a loss, do you place more bets to try to recover your losses?
Is gaming causing problems in your relationships with family or friends?
Do you hide the truth about your gaming from loved ones?
Do you feel restless or irritable when you are unable to play?
Do you feel that gaming is getting out of your control?

If the answer to any of the above questions is "Yes", please contact our support team. We are here to help without judgment. Email us: [email protected]

Protection of minors

hbaej is for ages 21 and above only. We are committed to keeping minors safe from gaming. If you have children or teenagers at home who use your device, please take the following steps:

Never share your hbaej account password with anyone
Use a PIN or password lock on your device
Always log out at the end of a session
Use parental control software on your device
If you have any suspicion, notify our support immediately

Family safety

The safety of your family is our highest priority. We are ready to work with you to keep minors away from online gaming. Our support team is always available for any concerns.

[email protected]

Frequently asked questions about responsible gaming

Log in to your hbaej account and go to the "Responsible Gaming" or "Account Settings" section. There you can set a deposit limit to control the maximum amount you want to deposit per day, per week, or per month. Lowering the limit takes effect immediately. Contact our 24/7 live chat support for help.

No, self-exclusion does not have to be permanent. You can set an exclusion for a specific period — such as 3 months, 6 months, or 1 year. However, once activated, it cannot be lifted before the set period ends. For serious cases, long-term or permanent exclusion is also available.

A cooling-off period is a temporary break — usually from 24 hours to 90 days — after which access is automatically restored. It is suitable for a quick pause during stressful times. Self-exclusion is a longer-term and more serious step — once activated, the account cannot be reactivated before the set period ends.

First, reach out to our 24/7 Bengali live chat support team. We will help without judgment and assist you in setting up the necessary protection tools. You can also contact us by email: [email protected]. Additionally, speak openly with family or trusted friends.

Yes, hbaej verifies the age of all users. You may be required to provide identity documents at the time of registration or afterwards. This is to protect minors and ensure the safety of the platform. Anyone under 21 years of age cannot open an account or play under any circumstances.

Yes, all of hbaej's responsible gaming protection tools — deposit limit, loss limit, session time limit, cooling-off period, and self-exclusion — are completely free. Using these tools is the right of every user on our platform.

Enjoy safely on hbaej

Play responsibly and enjoy the entertainment. Cricket, slots, casino — everything within your set limits.

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